Return & Exchange Policy

At Rivet Leathers, customer satisfaction is our priority. To provide you with the best shopping experience, we have a clear and fair return policy:

Eligibility for Returns

Timeframe: Returns must be requested within 14 days of receiving the product.
Condition: Items must be:

  • Unused and unworn.
  • Free from damage (except manufacturing defects).
  • In their original packaging with all tags attached.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Customized jackets or items with personalized engravings.
  • Items purchased on clearance or sale.

Process for Returns

  1. Initiate a Request: Email us at info@rivetleathers.com with your order number, a description of the issue, and clear photos of the item.
  2. Approval: If approved, we will provide you with a return authorization number and return address. Unauthorized returns will not be accepted.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective. Use a trackable shipping service to ensure delivery.

Refund Policy

  • Refunds will be processed once the returned item passes inspection.
  • Refunds are issued to the original payment method within 7–10 business days of receiving the item.
  • Shipping fees are non-refundable.

Exchanges

  • Exchanges are allowed for size or color issues.
  • Follow the same return process to request an exchange.
  • Exchange items will be shipped once we receive the original product.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of receiving the product.
  • Provide photos of the damage.
  • We will arrange a replacement or refund at no cost to you.

Fraud Prevention Measures

To prevent misuse of our return policy and chargeback abuse:

  • Items returned that do not meet the criteria will be sent back to the customer at their expense.
  • Chargebacks made without first attempting to resolve the issue with us will be disputed with supporting evidence.

Contact Us

For any return or exchange queries, reach out to us at info@rivetleathers.com.